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Privacy Policy

We here at ARKHE LANE / Neyku value your privacy.

 

Your personal information

ARKHE LANE / Neyku keeps confidential all personally identifiable information you provide us.

If you register your details with us, or make an order, your information allows us to communicate with you about our promotions, products, events and activities.

The information that you provide us with through our website will be used to update our customer database. This information is for ARKHE LANE / Neyku’s internal use only and is used for the purpose of customer communication.

If you purchase any of our products online, we will also use the information you provide us with to process your order and get it delivered to you.

We like to know that the personal information you provide us is accurate, complete and up to date. If you notice that your personal information such as your postal address, is missing or incorrect, you can update your details online on our website.

So that we can continue to offer you great offers and promotion information, we give you the opportunity to say yes to being in contact with ARKHE LANE / Neyku. This is totally your choice and you can opt out of future contact whenever you like.

ARKHE LANE / Neyku may contact you by a variety of measures including, but not limited to telephone, sms, email or mail.  

Our uses of your personal information include but are not limited to:

  • establishing your identity
  • managing our relationship with you
  • providing services to you
  • conducting and improving our business and services
  • collecting and making payments
  • creating and responding to treatment or event booking requests
  • creating personal customer profiles
  • sending newsletters, publications and other promotional information to you
  • providing you with updates in relation to promotions, special events and other activities
  • complying with our legal obligations and assisting government and law enforcement agencies and/or regulators

 

Use the unsubscribe link at the bottom of our email to you to unsubscribe from out email list. If you would like your name deleted from the database please email INFO@ARKHELANE.COM requesting deletion. You will be deleted from our database within 36 hours.

Sharing Information

We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.

When we collect, hold and use your personal information, we do so primarily to sell and promote our product to you and to improve on the range of our offerings. For example. To learn of your likely preferences so that we may promote our goods and services to you in a way which may be of most interest to you and to assist in investigating your enquiries and complaints.

We disclose personal information we collect for purposes which are incidental to the sale and promotion of our goods and services to you. For example, we may disclose your personal information within our group, to service providers who assist us in our day-to-day business operations and as part of buying or selling businesses.

We may collect, hold, use and disclose your personal information for other purposes which are within reasonable expectations. For example, your name and possibly your suburb if you win a ARKHE LANE competition, or your name and postal address to organisations that assist us with customer communications.

When marketing to you, your personal information is only ever used or disclosed for ARKHE LANE/ Neyku’s own purposes. You may opt out of our direct marketing to you. Our direct marketing materials will tell you how to do this.

Deleting Information

We ensure that any personal information we no longer need is either destroyed or that you become permanently unidentifiable from the information.

Card holder Data

ARKHE LANE/ Neyku does not store any cardholder data, all credit card payment services are secure and are handled by Shopify Payments and PayPal Express Checkout.

Shopify Payment Security Standards

We prioritise protecting your personal and product order information. The focus of our security is centred around the safe processing and storage of sensitive personal Credit Card, Charge Card and Direct Entry information.  Payment Card Industry Data Security Standard (PCI DSS) Compliance is a strict security standard the card schemes (Visa and MasterCard) have introduced globally to ensure personal information is properly protected.

 

Shopify meets all 6 categories of the PCI DSS compliance. This means Shopify:

  • Maintains a vulnerability management program.
  • Maintains a secure network
  • Regularly monitors and tests networks
  • Implements strong access control management.
  • Maintains an information security policy.
  • Protects cardholders data

Please visit Shopify for more information.

 

Copyright

ARKHE LANE / Neyku asserts copyright and all other intellectual rights in relation to the content of this Internet site and code used to create it, unless stated otherwise.

ARKHE LANE / Neyku also reserves copyright and all other intellectual property rights in relation to all its documents and images appearing on or linked to this web site. Users of this website may download a single copy of these documents or images for their personal use only.

 

Contact

For any further information on ARKHE LANE / Neyku, or if you have any questions about the personal information we hold about you, why we hold it and how we use and disclose your information, please email us at: INFO@ARKHELANE.COM

Address:  ARKHE LANE, 3/1 ASTOLAT STREET, RANDWICK, NSW 2031, Australia.

More information on privacy legislation is available from the Federal Privacy Commissioner.

This Privacy Policy applies to ARKHE LANE / Neyku.