T's & C's

ARKHE LANE / Neyku Shopping Online Terms and Conditions

Please read the terms and conditions displayed before using the ARKHE LANE / Neyku website. By using the ARKHE LANE / Neyku website, you are deemed to have read the terms and conditions and be bound by them. 

Please review our privacy policy which govern this website in order to understand how these are applied.

This website has been developed for use by customers and intended customers. You agree not to use the website in any way that causes or is intended to cause access or the website to be damaged, interrupted, or impaired in anyway including but not limited to:

  • Causing annoyance or nuisance inconvenience or mischief
  • Fraudulent purposes or in connection with unlawful or criminal activity
  • Breach of copyright, trademarks, confidence, privacy or any other right
  • Copyright ARKHE LANE 2015 / Copyright 2011 Neyku  

When you place an order to purchase a product from ARKHE LANE / Neyku, we will send you an email confirming receipt and details of your order. Our acceptance of this offer to purchase will be at the time we dispatch that product to you and a confirming email in this regard is sent.

The acceptance will be complete at this time. It is agreed at the time you place an order it is your intention to enter into a contract with ARKHE LANE / Neyku.

Pricing and availability
All pricing is in Australian dollars. ARKHE LANE / Neyku list products for sale on its website as indicated. Whilst we use our best endeavors to fulfill such orders, we cannot be held responsible if the products are not available at a given point in time.

It is further noted that dispatch times indicated below are a guide and are not guaranteed dispatch times and should not be relied upon as such.

When ordering goods from ARKHELANE.com / Neyku.com for delivery to any destination outside Australia, the recipient may be charged import duty and other taxes including but not limited to sales tax which are levied on import values above a threshold by the customs authority in that overseas country.

It is the responsibility of the purchaser to pay these amounts to the freight company if applicable prior to delivery. It is outside our area of control and responsibility to determine, advise or influence these charges. As customs policies vary drastically from country to country, you are requested to direct queries of this nature to your local customs office.

Customers should also note that the recipient is to be regarded as the Importer of record and you will need to comply with whatever regulations are required in this regard in the country of the recipient. ARKHE LANE / Neyku is neither able to advise on process to claim back, nor refund, any duty and taxes paid should an ordered item be returned. 

ARKHELANE.com /  Neyku.com assumes all sales are made to persons over the age of 18. If you are under 18, you need to have the involvement of a parent or guardian. 

Payment is only accepted by means of the credit card types as shown and Paypal. We are unable to process any other payment form. Alterations to terms and conditions. We reserve the right to make changes to our website, policies, terms and conditions at any time. 

Should you breach any terms or conditions, and we take no action against you, we shall be entitled to invoke our rights and remedies in any other situation where you breach these conditions. 

Governing Law
The above terms and conditions are governed by the laws applicable of the state of New South Wales in Australia. Both parties submit to the non exclusive jurisdiction of the New South Wales Courts. 

Delivery is available to Australia and World wide. We will ship your order within 3 business days, subject to payment authorization and stock availability. All goods will be delivered by Australian Express Post and charge varies on the weight and size of the goods.

Important information
All Click and send Post Satchels have a tracking number for Australia delivery. This tracking number will be emailed to you when your order is shipped. If package is not received in 7 working days please contact Australia post or go to their website ( http://auspost.com.au/track/ ) to track it. No delivery will therefore be permitted to a Postal Box or similar address. We are unable to redirect orders once items have been dispatched. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. We cannot beheld liable for any delay in delivery and the above time is as provided to us by the Freight company. 

Returns / Exchanges
If you are not completely happy with an item, we will exchange it, provided that it is returned to us in its original condition and packaging, unworn, unwashed, and with all labels intact. We do not refund. Please include a copy of your original invoice as we will require this to process the exchange. 
Requested exchange items are subject to availability. Please make sure that swimwear is tried on over your own underwear.
In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done. Exchanges are accepted on merchandise within 14 days of receipt. PLEASE NOTE: Shipping and handling charges are non-refundable. If you return a product on which duty and tax has been paid, ARKHE LANE / Neyku is unable to refund such duty or taxes.


Where do I send my exchange?
Please send your exchange to:

Website Exchange Department

3/1 Astolat street
NSW Australia

Please email us on info@arkhelane.com or info@neyku.com with all of your order and exchange details, please do let us know what product you would like to exchange it to. Then simply securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send back to us using a trackable service to the above address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves).

Original payment by credit card if you requested replacements of a higher value, we will need to charge you the extra cost via credit card. We will do the first exchange with no postage charge when returning the new garment. After the first exchange, postage for any additional exchanges will be charged as per our listed rates. Original payment via Paypal if you have requested replacements of a higher value, we will process a full refund and you will need to place a new order for the replacement item.  Payment adjustments can not be made via Paypal. If you have requested a replacement of the exact same value, we will process the exchange and mail you the replacement, subject to stock availability. All replacement items are sent using Australian Express Post. We will email a tracking number once the goods have been dispatched


Cardholder account data
ARKHE LANE / Neyku does not store any cardholder data, all credit card payment service are secure and are handled by Paypal.


Paypal states :
The technology and team behind PayPal makes it safer for you to shop and make payments online. And in the unlikely event that you have a problem with a seller or transaction it's comforting to know you're protected and have experts here to help.


Please see https://www.paypal-australia.com.au/security/buyer-protection for more Information.